PADDLEBOARD HIRE TERMS AND CONDITIONS

OUR TERMS AND CONDITIONS

The Terms & Conditions of hire & service from ChilliSUPCo are detailed below, covering all aspects of hire effected through or website.
By completing the hire of equipment, or the arrangement of services from ChilliSUPCo, you are agreeing to all terms and conditions as laid out below.
Customers are explicitly advised to check section 8 regarding Insurance – as the Hirer does not provide Personal Injury or personal possession cover for the Customer and they should check with their existing Insurer that they have personal cover when using the hired equipment.
ChilliSUPCo Stand Up Paddle Board (SUP) EQUIPMENT HIRE and SERVICES TERMS AND CONDITIONS
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the these explicit meanings:
“Customer” means the customer who is hiring the Equipment subject to these Terms and Conditions;
“Deposit” means the sum payable by the Customer under Clause 3 of these Terms and Conditions and as set out in the Hire Agreement;
“Price List” means the Hirer’s price list, current at the time of the start of the Hire Term;
“Hire” means the hire of the Equipment by the Customer subject to these Terms and Conditions;
Service means, any service booked from ChilliSUPCo by the customer, subject to these Terms and Conditions
“Hire or Service Agreement” means the agreement entered into by the Customer and the Hirer incorporating these Terms and Conditions which shall govern the Hire of the Equipment or provision of service; and
“Hire or Service Fees” means the sum payable by the Customer for the Hire or service as determined under Clause 4 of these Terms and Conditions.
“Hire Term” explicitly means the start and end date of the Hire as set out in the Schedule to these Terms and Conditions.
Service explicitly means, the nature of the services provided by ChilliSUPCo, as set out in the applicable schedule to these Terms and Conditions. 
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.2.1 “writing”, and any cognate expression, includes a reference to any communication effected by electronic or similar means;
1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 “these Terms and Conditions” is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;
1.2.4 a Schedule is a schedule to these Terms and Conditions;
1.2.5 a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule; and
1.2.6 a “Party” or the “Parties” refer to the parties to these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
1.4 Words imparting the singular number shall include the plural and vice versa.
1.5 References to any gender shall include the other gender.
2. Hire Term
2.1 The agreed Hire Term will be set out in the Schedule to these Terms and Conditions.
2.2 If the Customer wishes to extend the Hire Term they may do so at any time prior to the end of the Hire Term. The Customer must contact the Hirer to arrange such an extension. Extensions may be made for up to seven (7) days subject always to the existence of prior reservations made by other customers. The Hirer shall use its best and reasonable endeavours to satisfy requests for extensions but cannot guarantee the availability of the original Equipment to the Customer beyond the end of the pre-existing Hire Term.
2.3 The Hirer reserves the right to recall the Equipment immediately at any time. In the event that the Hirer exercises this right, the Customer will be reimbursed for any and all days remaining in the Hire Term or will be issued immediately with replacement Equipment of the same type or of the closest type thereto at no additional cost. If the Equipment is not returned to the Hirer on request, the Customer shall be deemed to have authorised the Hirer to charge for any costs associated with such recovery.
3. Deposit
3.1 The Customer shall be required to pay a refundable Deposit to the Hirer if deemed necessary at the commencement of the Hire Term, unless stated by the Hirer prior to the commencement of the Hire Term. The sum of the Deposit shall be set out in the Schedule to these Terms and Conditions.
3.2 In the event of a deposit being deemed necessary by the Hirer, at the end of the Hire Term the Hirer shall have a period of seven (7) days within which to fully inspect the Equipment. If the Equipment requires cleaning and / or maintenance which is the result of normal wear and tear the Customer will receive the Deposit back in full at the end of the inspection period. In the event that additional cleaning and / or maintenance is required the Hirer shall retain the Deposit in full or in part as appropriate and shall provide the reasons for such retention to the Customer in writing, including all relevant calculations and pricing information.
4. Fees and Payment
4.1 The Hire Fees will be determined by reference to the length of the Hire Term, the type and quantity of Equipment, the Price List and any additional items which may be included in the Hire, as set out in the Schedule to these Terms and Conditions.
4.2 The Service Fees will be determined by reference to the services booked and agreed to, the Price List and any additional items which may be included in the provision of service as set out in the Schedule to these Terms and Conditions.
4.3 Payment shall be made in part or in full, as set out in the Schedule to these Terms and Conditions, prior to the commencement of the Hire Term or at the conclusion of the service provided. 
4.4 Online payment, as is required, may be made by credit / debit card. As deemed appropriate and authorised by the issuing of an invoice from the hirer or service provider, payment may be made by BACS or credit / debit card. 

5. Delivery and Collection
5.1 Following the receipt by the Hirer of the Hire Fees (and Deposit if required), the Hirer shall deliver the Equipment to the Location on the agreed date, as set out in the Schedule to these Terms and Conditions.
5.2 The Hirer shall use its best and reasonable endeavours to ensure that delivery is made on time agreed but shall not be liable for any failure to do so.
5.3 The Customer or a suitable authorised representative over the age of 18 and able to provide photo ID upon request by the hirer must be available at the agreed delivery location at the time of delivery in order to receive the delivery and sign for the Equipment. 
5.4 In the event that the Hirer is unable to deliver the Equipment due to the Customer’s absence from the Location (along with that of any authorised representatives) additional delivery charges may be incurred for any necessary re-delivery. Any such additional charges shall be borne by the Customer.
5.5 At the end of the Hire Term, on the agreed collection date the Customer shall ensure that all of the Equipment is packed dry and clean in the bag provided and ready for collection within the a agreed time frame and at the agreed Location.
5.6 Upon delivery of the Equipment the Customer must if requested be able to provide photo ID, proof of their permanent address, and agree/accept that a copy being taken of such. 
5.7 In the event that any or all the Equipment is unavailable for collection on the agreed date the Customer shall be required to pay the relevant Hire Fees for the missing items up to and including the day that they are returned to the Hirer (at the Customer’s expense). If those items are not available for collection due to loss, theft or damage the Customer shall be required to pay the cost of replacement in accordance with the Hirer’s then current Price List.

6. Use and Care of the Equipment
6.1 The Customer may only use the Equipment for the normal purpose for which it is intended.
6.2 All users of the equipment under the age 18 must be supervised by a responsible adult over that age whilst using the equipment. 
6.2.1 All users under the of 12 years of age must wear a suitable buoyancy aid or lifejacket. As appropriate, these can be hired via ChilliSUPCo, as per the prices stated on the Hirers price list. 
6.2.2 All users of the equipment under the age of 8 must not only be wearing a suitable buoyancy aid or lifejacket but must also be accompanied aboard the SUP by a responsible adult over the age of 18. 
6.2.3 All users of the Equipment must be able to swim a minimum of 10 metres unaided. 
6.3 All Equipment must be used in accordance with any and all operational and safety instructions or similar documentation provided by the hirer. 
6.4 The Customer may not make any alterations or adjustments to the Equipment beyond those that would be considered reasonable for normal use of the Equipment within the range of possible adjustments specific to a given item.
6.5 The Customer may only affix or connect other items to the Equipment where such affixation does not exceed the design limitations of the Equipment and is not likely to damage it in any way.
6.6 The Customer shall at all times treat the Equipment with a level of care and shall ensure that it is kept clean, subject always to reasonable levels of wear and tear. In particular, the Customer shall clean the Equipment before returning to the Hirer so that is in no less clean than when provided to the Customer. Please ask the hirer for any needed information in respect of cleaning the equipment, for example do not use harsh chemicals that could damage the equipment. 
6.7 In the event that the Equipment is not available for whatever reason, the Hirer reserves the right to substitute the Equipment with equipment of a similar quality and specification, and which may be different to the advertised brand.
6.8 The Equipment is not to be sublet to any other persons other than the Customer, who has completed and signed the waiver, stating to who will be using the Equipment and taking responsibility for all parties using the equipment.
6.9 The consumption of alcohol, cigarettes/e-cigarettes and use of non-prescribed medication is strictly prohibited whilst using the Equipment.

7. Maintenance
7.1 The Customer shall not attempt to make any repairs to the Equipment without the prior written consent of the Hirer. When the Hirer is contacted in this regard it shall have the option of repairing the Equipment themselves or granting the Customer permission to make the necessary repairs. The cost of such repairs shall be borne by either the Hirer or the Customer, depending on circumstances, the responsibility being determined by the reasons for those repairs.
7.2 All parts which may require replacement during the Hire Term shall be replaced free of charge by the Hirer provided that such replacement is necessitated by nothing more than normal wear and tear. Additional damage may result in the Customer being charged for the cost of replacement parts and associated labour.

8. Insurance
8.1 The Equipment shall be insured by the Hirer as part of the Hire, this insurance cover provides for the following:
8.1.1 Damage whilst the Equipment is in transit by the hirer and whilst it is being used responsibly by the Customer in accordance with these Terms and Conditions.
8.1.2 The hirer’s insurance does not cover the Equipment whilst it is in transit by the Customer after delivery. The Customer is responsible for making sure all measures have been taken to secure the equipment for any transit, that follows delivery and acceptance, in accordance with these terms and conditions.
8.1.3 Theft, provided such theft occurs to Equipment that is being responsibly looked after and secure measures have been taken by the Customer.
8.2 The hire’s insurance does not provide cover for the following;
8.2.1 personal injury to the Customer or any parties named and signed for on the waiver, whilst using the hired equipment. The Customer will be responsible for obtaining their own personal injury cover should they wish to do so.
8.2.2 any loss, damage or theft to the customers personal possessions whilst using the hired equipment.
8.2.3 any damage to the hired equipment that is deemed malicious damage by the hirer. In this event, the customer will be charged for the repair of such damage, up to and including the full replacement cost of the damaged equipment.
8.3 In the event of loss, damage, malicious or otherwise, or theft of the Equipment, the Customer will have to pay a sum of up to three hundred pounds (£300) per item, dependant on the item of Equipment as set out by the hirers currents charges.
8.4 The Hirer will maintain sufficient public liability insurance coverage at all times during the Hire Term.
8.5 The Equipment is only insured for use in the United Kingdom and must not be taken outside of the United Kingdom without the Hirer’s prior written approval. If use outside of the United Kingdom is approved, the customer must ensure and provide sight of sufficient insurance cover the hired equipment

9. Liability
9.1 The Hirer will not be liable for any personal injury to the Hirer or any persons using the Equipment.
9.2 The Hirer will not be liable for the damage or loss of any of the Customers personal belongings whilst using the equipment.
9.3 The Hirer will not be liable for any damage to property which results from the improper use of the Equipment.
9.4 The Hirer will not be liable for any other loss or damage arising out of any circumstances beyond its reasonable control.
9.5 Nothing in these Terms and Conditions restricts the Hirer’s liability for death or personal injury arising out of any act or omission of the Hirer.
9.6 The Customer will agree to complete and sign a waiver for any persons using the Equipment and will be deemed to take responsibility for (1) the safety and care of the Equipment, (2) any persons using the Equipment at any time during the Hire Term, in accordance with these terms and conditions.

10. Data Protection
The Hirer will not share the Customer’s personal data with any third parties for any reasons without the prior consent of the Customer. Such data will only be collected, processed and held for use in the equipment hire or provided service and in accordance with the Hirer’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

11. Hirer Termination
11.1 Where the Customer is an individual, the Hirer shall be entitled to terminate the Hire in the event that:
11.1.1 The Customer is in breach of these Terms and Conditions;
11.1.2 The Hirer has deemed that the information provided for the Hire Term or Waiver to be incorrect, incomplete or falsified.
11.1.3 The Customer is unable to provide photo ID, proof of address and age (if challenged) upon delivery of Equipment by the Hirer.
11.1.4 The Hirer has deemed that the Equipment will not be used with reasonable safety or care and the intended use of the Equipment in accordance with these terms and conditions. 
11.1.5 The Customer has had their personal belongings confiscated in order to satisfy debts; or
11.1.6 The Customer has a receiving order made against them, at all times the hired equipment remains the property of CHILLSUPCo. 
11.2 Where the Customer is a company, the Hirer shall be entitled to terminate the Hire in the event that:
11.2.1 The Customer is in breach of these Terms and Conditions;
11.2.2 The Customer goes into bankruptcy or liquidation either voluntary or compulsory (save for the purposes of bona fide corporate reconstruction or amalgamation) or if a receiver is appointed in respect of the whole or any part of its assets, at all times the hired equipment remains the property of CHILLSUPCo. 
11.3 In the event of termination for any of the above reasons:
11.3.1 all payments required under these Terms and Conditions shall become due and immediately payable; and
11.3.2 the Hirer shall have the immediate right to request the immediate return of the Equipment or repossess the Equipment and may charge the Customer for any reasonable costs involved in such repossession.

12. Customer Termination and Cancelations
12.1 In the event Customer terminates the Hire, the following charges shall be applicable: 
12.1.1 If the Customer gives the Hirer over 20 days’ written notice: 15% of the Hire Fees may be payable.
12.1.2 If the Customer give the Hirer between 14 and 20 days’ (inclusive) written notice: 25% of the Hire Fees shall be payable.
12.1.3 If the Customer give the Hirer less than 14 days’ written notice: 50% of the Hire Fees shall be payable.
12.1.4 If the Customer gives 48 hours or less notice then full costs of the Hire Fees shall be payable.
12.2 Customers who wish to use the Equipment on the River but are unable to, due to official red or yellow warning boards displayed by the Environment Agency shall have the option to:
12.2.1 Re-book the Hire for another date to be agreed with the Hirer; or
12.2.2 Receive a full refund of the Hire Fees.
13. No Waiver
No failure by either the Hirer or the Customer to enforce the performance of any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
14. Severance
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.
15. Force Majeure
The Hirer shall not be liable for, nor shall it be considered in breach of these Terms and Conditions due to, any failure to perform its obligations pursuant to these Terms and Conditions as a result of a cause beyond its control. 
This above includes any act of God or a public enemy or terrorist, act of any military, civil or regulatory authority, change in any law or regulation, fire, flood, earthquake, storm or other like event, theft or criminal misconduct of unrelated third parties. The impact of any disruption or outage of communications (including the Internet or other networked environment), power or other utility, labour problem, unavailability of supplies, extraordinary market conditions or any other cause, whether similar or dissimilar to any of the foregoing, which could not have been prevented by the Hirer with reasonable care.
16. Law and Jurisdiction
16.1 These Terms and Conditions shall be governed by the laws of the United Kingdom.
16.2 Any dispute between the Parties relating to these Terms and Conditions shall fall within the jurisdiction of the courts of the United Kingdom.